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How will I know when my order has been shipped?

You will receive an email notification when your order has been shipped, including a tracking number.

Can I check the status of my order?

As soon as your order leaves our logistics department, you will receive an e-mail with further details on the delivery date. In this e-mail you will find a link that allows you to determine the exact transport status of your shipment online.

When placing multiple orders, do I have to pay shipping costs for each order?

If you choose the "standard delivery" option the delivery is free above 150 CHF. Furthermore, once an order has been completed in the online shop it cannot be combined with another order.

Where do you deliver?

We will deliver to any location in the country that each online shop serves. Unfortunately we cannot deliver packages internationally. Please select the online shop that serves the country where you would like your package shipped in order to avoid confusion.


Customer Service:
Call us on 00800 10 088 001 Available only for specific countries
Drop an email